top of page

Refund Policy

Services

Due to the nature of our work, we do not offer refunds on any services provided. Our time, expertise, and products are invested into each appointment.

If You Are Unhappy With Your Service:

  • You must notify us within 7 days of your appointment.

  • We will offer a complimentary adjustment (not a refund) if the issue is due to the application or technique.

  • Adjustments will only be honoured if:

    • You have followed our recommended pre- and post-care instructions

    • The original service has not been altered by you or another stylist

  • After 7 days, any fixes will be considered a new, chargeable service.

Retail Products

We want you to love your personalised hair care provided; however, to maintain hygiene and safety:

Exchange FAQ:

  • If unopened or unused, can I exchange? 

We do not accept any exchanges for change of mind, each purchase is final.​

  • If I am not satisfied with the provided hair care, can I bring it back?

We guarantee the quality of our hair treatments. If you have concerns about adverse events, please communicate with Tayla, and she will be more than happy to exchange the product for a different one. 

Not Eligible for Refund or Exchange:

  • Opened or used products

  • Products damaged after purchase

  • Sale or promotional items

If a product is faulty (manufacturer issue), we will assist with a return or replacement through the supplier.

Deposits

  • All deposits are non-refundable under any circumstance.

  • Deposits may be transferred to a new booking only if rescheduled with at least 48 hours' notice.

Missed Appointments / No-Shows

  • No refunds or credits will be issued for missed appointments, late cancellations, or no-shows.

  • After 3 no-shows, you will be unable to book future appointments with us.

Important Notes

  • Refunds will not be issued due to a change of mind or unrealistic expectations.

  • Our stylist Tayla will always conduct a thorough consultation to align with your desired outcome.

  • We encourage open communication as your satisfaction matters to us, and we’re here to make it right (within reason and policy).

By booking or purchasing from Tayla, you agree to the above refund and exchange terms.

bottom of page